Get an inquiry

GET/api/v1/inquiries/{id}

scope inquiries:read

Returns one inquiry with its metadata.

Path parameters

Name	Type	Description
`id`required	`string (uuid)`	Inquiry id

Request

curl "https://your-crm.example.com/api/v1/inquiries/a3f1c2d4-5e6b-4f78-9a0b-1c2d3e4f5a6b" \
  -H "Authorization: Bearer $RAABTA_API_KEY"

Response · 200 OK

{
  "data": {
    "id": "a3f1c2d4-5e6b-4f78-9a0b-1c2d3e4f5a6b",
    "status": "new",
    "topic": "Quote request",
    "name": "Ayesha Khan",
    "email": "ayesha@example.com",
    "phone": "+971501234567",
    "company": "Khan Trading LLC",
    "message": "Do you cover Jumeirah? Looking for a quote for two units.",
    "source": "Pricing page",
    "source_path": "/pricing",
    "metadata": {
      "Budget": "AED 10,000–25,000",
      "Preferred contact": "WhatsApp",
      "Units": 2
    },
    "first_touched_at": null,
    "created_at": "2026-09-02T10:05:00.000Z",
    "updated_at": "2026-09-02T10:05:00.000Z"
  }
}

Response

Wrapped in { data: … }

Name	Type	Description
`id`required	`string (uuid)`	UUID
`status`required	`string (enum)`	Where the inquiry sits in triage`newin_progressclosedspam`
`topic`required	`string`	Your own category for the inquiry — free text, e.g. "Billing"
`name`required	`string`	Who sent it
`email`required	`string \| null`	Sender email, lowercased; null if the form collected only a phone
`phone`required	`string \| null`	Sender phone; null if the form collected only an email
`company`required	`string \| null`	Sender company, when the form asks
`message`required	`string`	What they wrote
`source`required	`string \| null`	Which form this came from, e.g. "Pricing page"
`source_path`required	`string \| null`	The page path the form was on
`metadata`required	`map<string, string \| number \| boolean \| null>`	Any additional form fields, verbatim — flat key/value pairs. Shown in the inbox and included in the CSV export.
`first_touched_at`required	`string (date-time) \| null`	When someone first acted on it; null while untouched
`created_at`required	`string (date-time)`	ISO 8601 timestamp
`updated_at`required	`string (date-time)`	ISO 8601 timestamp

Errors

Status	Code	When
400	`validation_error`	The body or query failed validation. `details` lists each failing field with a `path` and a `message`.
401	`unauthorized`	No usable API key: the Authorization header is missing or malformed, or the key is unknown, revoked or expired. The three are deliberately indistinguishable.
403	`forbidden`	The key is valid but lacks the scope this endpoint requires, or the request came from an address outside the key’s IP allowlist. The message says which.
403	`account_suspended`	The account this key belongs to is suspended. Rotating the key will not help; contact support.
404	`not_found`	No such resource in this account. A resource that exists in another account also returns this.
429	`rate_limited`	The per-key budget, or the per-IP budget for failed authentication, is exhausted. Honour `Retry-After` before retrying.
500	`internal`	Something failed on our side. Safe to retry with the same Idempotency-Key; quote `request_id` if it persists.