List inquiries

GET/api/v1/inquiries

scope inquiries:readPaginated

Lists the account’s inquiries, newest first, with cursor pagination. Filter by status, topic, source or sender email, search the free text, or page through everything received since a timestamp.

Query parameters

Name	Type	Description
`limit`optional	`integer`	Page size, 1–100Default: `20`
`cursor`optional	`string`	The `next_cursor` from the previous page
`status`optional	`string (enum)`	Only inquiries in this state`newin_progressclosedspam`
`topic`optional	`string`	Exact match on your own topic string
`source`optional	`string`	Exact match on the form name
`email`optional	`string`	Exact sender email match, case-insensitive
`q`optional	`string`	Case-insensitive match on name, email, phone, company, topic or message
`created_since`optional	`string (date-time)`	Only inquiries created at or after this time
`updated_since`optional	`string (date-time)`	Only inquiries updated at or after this time

Request

curl "https://your-crm.example.com/api/v1/inquiries?limit=20&status=new" \
  -H "Authorization: Bearer $RAABTA_API_KEY"

Response · 200 OK

{
  "data": [
    {
      "id": "a3f1c2d4-5e6b-4f78-9a0b-1c2d3e4f5a6b",
      "status": "new",
      "topic": "Quote request",
      "name": "Ayesha Khan",
      "email": "ayesha@example.com",
      "phone": "+971501234567",
      "company": "Khan Trading LLC",
      "message": "Do you cover Jumeirah? Looking for a quote for two units.",
      "source": "Pricing page",
      "source_path": "/pricing",
      "metadata": {
        "Budget": "AED 10,000–25,000",
        "Preferred contact": "WhatsApp",
        "Units": 2
      },
      "first_touched_at": null,
      "created_at": "2026-09-02T10:05:00.000Z",
      "updated_at": "2026-09-02T10:05:00.000Z"
    }
  ],
  "meta": {
    "next_cursor": null,
    "has_more": false,
    "limit": 20
  }
}

Response

Wrapped in { data: [...], meta }

Name	Type	Description
`id`required	`string (uuid)`	UUID
`status`required	`string (enum)`	Where the inquiry sits in triage`newin_progressclosedspam`
`topic`required	`string`	Your own category for the inquiry — free text, e.g. "Billing"
`name`required	`string`	Who sent it
`email`required	`string \| null`	Sender email, lowercased; null if the form collected only a phone
`phone`required	`string \| null`	Sender phone; null if the form collected only an email
`company`required	`string \| null`	Sender company, when the form asks
`message`required	`string`	What they wrote
`source`required	`string \| null`	Which form this came from, e.g. "Pricing page"
`source_path`required	`string \| null`	The page path the form was on
`metadata`required	`map<string, string \| number \| boolean \| null>`	Any additional form fields, verbatim — flat key/value pairs. Shown in the inbox and included in the CSV export.
`first_touched_at`required	`string (date-time) \| null`	When someone first acted on it; null while untouched
`created_at`required	`string (date-time)`	ISO 8601 timestamp
`updated_at`required	`string (date-time)`	ISO 8601 timestamp

Errors

Status	Code	When
400	`bad_request`	The request could not be parsed: malformed JSON, an invalid cursor, or a query parameter of the wrong shape.
400	`validation_error`	The body or query failed validation. `details` lists each failing field with a `path` and a `message`.
401	`unauthorized`	No usable API key: the Authorization header is missing or malformed, or the key is unknown, revoked or expired. The three are deliberately indistinguishable.
403	`forbidden`	The key is valid but lacks the scope this endpoint requires, or the request came from an address outside the key’s IP allowlist. The message says which.
403	`account_suspended`	The account this key belongs to is suspended. Rotating the key will not help; contact support.
422	`unprocessable`	The request was well-formed but cannot be carried out. `reason` is a stable string saying why (for example `outside_window` or `stage_not_in_pipeline`).
429	`rate_limited`	The per-key budget, or the per-IP budget for failed authentication, is exhausted. Honour `Retry-After` before retrying.
500	`internal`	Something failed on our side. Safe to retry with the same Idempotency-Key; quote `request_id` if it persists.