List conversations

GET/api/v1/conversations

scope conversations:readPaginated

Threads in the shared inbox, newest first. Filter by status, channel, contact, assignee, unread state, or last update. Threads on a member’s private personal-WhatsApp number are never returned.

Query parameters

Name	Type	Description
`limit`optional	`integer`	Page size, 1–100Default: `20`
`cursor`optional	`string`	The `next_cursor` from the previous page
`status`optional	`string (enum)`	Where the thread sits in the inbox`openpendingclosed`
`channel`optional	`string (enum)`	The channel the thread lives on`whatsappmessengerinstagramwebchatpersonal_whatsapp`
`contact_id`optional	`string (uuid)`	Only this contact’s threads
`assigned_to`optional	`string (uuid)`	Only threads assigned to this member
`unread`optional	`string (enum)`	Only threads with unread inbound messages`true`
`updated_since`optional	`string (date-time)`	Only threads updated at or after this time

Request

curl "https://your-crm.example.com/api/v1/conversations?status=open&limit=20" \
  -H "Authorization: Bearer $RAABTA_API_KEY"

Response · 200 OK

{
  "data": [
    {
      "id": "4e5f6a7b-8c9d-4e0f-a1b2-c3d4e5f6a7b8",
      "contact_id": "9d7e4c11-5a2b-4f7c-8e3d-2a1b0c9d8e7f",
      "contact": {
        "id": "9d7e4c11-5a2b-4f7c-8e3d-2a1b0c9d8e7f",
        "name": "Ayesha Khan",
        "phone": "+971501234567"
      },
      "channel": "whatsapp",
      "connection_id": null,
      "status": "open",
      "assigned_to": null,
      "ai_ownership": null,
      "needs_attention": false,
      "handoff_reason": null,
      "last_message_text": "Is the clinic open on Saturday?",
      "last_message_at": "2026-09-02T09:58:00.000Z",
      "unread_count": 1,
      "created_at": "2026-09-01T08:15:00.000Z",
      "updated_at": "2026-09-02T09:58:00.000Z"
    }
  ],
  "meta": {
    "next_cursor": null,
    "has_more": false,
    "limit": 20
  }
}

Response

Wrapped in { data: [...], meta }

Name	Type	Description
`id`required	`string (uuid)`	UUID
`contact_id`required	`string (uuid)`	UUID
`contact`required	`object`	The person on the other side
`contact.id`required	`string (uuid)`	UUID
`contact.name`required	`string \| null`	Display name
`contact.phone`required	`string \| null`	E.164 phone number, when the channel has one
`channel`required	`string (enum)`	The channel the thread lives on`whatsappmessengerinstagramwebchatpersonal_whatsapp`
`connection_id`required	`string (uuid) \| null`	For personal WhatsApp: the linked number this thread is on
`status`required	`string (enum)`	Where the thread sits in the inbox`openpendingclosed`
`assigned_to`required	`string (uuid) \| null`	Member user id, or null when unassigned
`ai_ownership`required	`string (enum) \| null`	Who is answering: the assistant, a human, or null = inherit from the channel’s assistant binding`aihuman`
`needs_attention`required	`boolean`	The assistant handed this thread to a human and nobody has picked it up
`handoff_reason`required	`string \| null`	Why the thread was handed to a human, when it was
`last_message_text`required	`string \| null`	Preview of the most recent message
`last_message_at`required	`string (date-time) \| null`
`unread_count`required	`integer`	Inbound messages not yet marked read
`created_at`required	`string (date-time)`	ISO 8601 timestamp
`updated_at`required	`string (date-time)`	ISO 8601 timestamp

Errors

Status	Code	When
400	`bad_request`	The request could not be parsed: malformed JSON, an invalid cursor, or a query parameter of the wrong shape.
400	`validation_error`	The body or query failed validation. `details` lists each failing field with a `path` and a `message`.
401	`unauthorized`	No usable API key: the Authorization header is missing or malformed, or the key is unknown, revoked or expired. The three are deliberately indistinguishable.
403	`forbidden`	The key is valid but lacks the scope this endpoint requires, or the request came from an address outside the key’s IP allowlist. The message says which.
403	`account_suspended`	The account this key belongs to is suspended. Rotating the key will not help; contact support.
429	`rate_limited`	The per-key budget, or the per-IP budget for failed authentication, is exhausted. Honour `Retry-After` before retrying.
500	`internal`	Something failed on our side. Safe to retry with the same Idempotency-Key; quote `request_id` if it persists.