Update status or assignment

PATCH/api/v1/conversations/{id}

scope conversations:write

Change the thread’s status or assign it to a member (assigned_to: null unassigns). To move a thread between the assistant and a human, use the takeover and return-to-ai actions instead — those cancel or resume assistant runs, which a field write cannot.

Path parameters

Name	Type	Description
`id`required	`string (uuid)`	Conversation id

Body

application/json

Name	Type	Description
`status`optional	`string (enum)`	Where the thread sits in the inbox`openpendingclosed`
`assigned_to`optional	`string (uuid) \| null`	Member user id from GET /members, or null

Request

curl -X PATCH "https://your-crm.example.com/api/v1/conversations/4e5f6a7b-8c9d-4e0f-a1b2-c3d4e5f6a7b8" \
  -H "Authorization: Bearer $RAABTA_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "status": "pending"
  }'

Response · 200 OK

{
  "data": {
    "id": "4e5f6a7b-8c9d-4e0f-a1b2-c3d4e5f6a7b8",
    "contact_id": "9d7e4c11-5a2b-4f7c-8e3d-2a1b0c9d8e7f",
    "contact": {
      "id": "9d7e4c11-5a2b-4f7c-8e3d-2a1b0c9d8e7f",
      "name": "Ayesha Khan",
      "phone": "+971501234567"
    },
    "channel": "whatsapp",
    "connection_id": null,
    "status": "pending",
    "assigned_to": null,
    "ai_ownership": null,
    "needs_attention": false,
    "handoff_reason": null,
    "last_message_text": "Is the clinic open on Saturday?",
    "last_message_at": "2026-09-02T09:58:00.000Z",
    "unread_count": 1,
    "created_at": "2026-09-01T08:15:00.000Z",
    "updated_at": "2026-09-02T09:58:00.000Z"
  }
}

Response

Wrapped in { data: … }

Name	Type	Description
`id`required	`string (uuid)`	UUID
`contact_id`required	`string (uuid)`	UUID
`contact`required	`object`	The person on the other side
`contact.id`required	`string (uuid)`	UUID
`contact.name`required	`string \| null`	Display name
`contact.phone`required	`string \| null`	E.164 phone number, when the channel has one
`channel`required	`string (enum)`	The channel the thread lives on`whatsappmessengerinstagramwebchatpersonal_whatsapp`
`connection_id`required	`string (uuid) \| null`	For personal WhatsApp: the linked number this thread is on
`status`required	`string (enum)`	Where the thread sits in the inbox`openpendingclosed`
`assigned_to`required	`string (uuid) \| null`	Member user id, or null when unassigned
`ai_ownership`required	`string (enum) \| null`	Who is answering: the assistant, a human, or null = inherit from the channel’s assistant binding`aihuman`
`needs_attention`required	`boolean`	The assistant handed this thread to a human and nobody has picked it up
`handoff_reason`required	`string \| null`	Why the thread was handed to a human, when it was
`last_message_text`required	`string \| null`	Preview of the most recent message
`last_message_at`required	`string (date-time) \| null`
`unread_count`required	`integer`	Inbound messages not yet marked read
`created_at`required	`string (date-time)`	ISO 8601 timestamp
`updated_at`required	`string (date-time)`	ISO 8601 timestamp

Errors

Status	Code	When
400	`bad_request`	The request could not be parsed: malformed JSON, an invalid cursor, or a query parameter of the wrong shape.
400	`validation_error`	The body or query failed validation. `details` lists each failing field with a `path` and a `message`.
401	`unauthorized`	No usable API key: the Authorization header is missing or malformed, or the key is unknown, revoked or expired. The three are deliberately indistinguishable.
403	`forbidden`	The key is valid but lacks the scope this endpoint requires, or the request came from an address outside the key’s IP allowlist. The message says which.
403	`account_suspended`	The account this key belongs to is suspended. Rotating the key will not help; contact support.
404	`not_found`	No such resource in this account. A resource that exists in another account also returns this.
422	`unprocessable`	The request was well-formed but cannot be carried out. `reason` is a stable string saying why (for example `outside_window` or `stage_not_in_pipeline`).
429	`rate_limited`	The per-key budget, or the per-IP budget for failed authentication, is exhausted. Honour `Retry-After` before retrying.
500	`internal`	Something failed on our side. Safe to retry with the same Idempotency-Key; quote `request_id` if it persists.