List messages in a conversation

GET/api/v1/conversations/{id}/messages

scope messages:readPaginated

The thread’s messages, newest first, as the customer saw them. Internal AI-activity notes are excluded.

Path parameters

Name	Type	Description
`id`required	`string (uuid)`	Conversation id

Query parameters

Name	Type	Description
`limit`optional	`integer`	Page size, 1–100Default: `20`
`cursor`optional	`string`	The `next_cursor` from the previous page

Request

curl "https://your-crm.example.com/api/v1/conversations/4e5f6a7b-8c9d-4e0f-a1b2-c3d4e5f6a7b8/messages" \
  -H "Authorization: Bearer $RAABTA_API_KEY"

Response · 200 OK

{
  "data": [
    {
      "id": "7a8b9c0d-1e2f-4a3b-8c4d-5e6f7a8b9c0d",
      "conversation_id": "4e5f6a7b-8c9d-4e0f-a1b2-c3d4e5f6a7b8",
      "direction": "inbound",
      "sender_type": "customer",
      "type": "text",
      "text": "Is the clinic open on Saturday?",
      "media_url": null,
      "template_name": null,
      "status": "delivered",
      "channel_message_id": "wamid.HBgLOTcxNTAxMjM0NTY3FQIAEhgUM0E5QjZDRkQ0RkQ5QjM3RTQ3NkQA",
      "reply_to_message_id": null,
      "created_at": "2026-09-02T09:58:00.000Z"
    }
  ],
  "meta": {
    "next_cursor": null,
    "has_more": false,
    "limit": 20
  }
}

Response

Wrapped in { data: [...], meta }

Name	Type	Description
`id`required	`string (uuid)`	UUID
`conversation_id`required	`string (uuid)`	UUID
`direction`required	`string (enum)`	inbound = from the customer`inboundoutbound`
`sender_type`required	`string (enum)`	bot = the assistant or an API key; agent = a member in the inbox`customeragentbot`
`type`required	`string (enum)`	Content type`textimagedocumentaudiovideolocationtemplateinteractive`
`text`required	`string \| null`	Body text, or the caption of a media message
`media_url`required	`string \| null`	URL of the attached image, video, document or audio
`template_name`required	`string \| null`	The template this message was sent from, for template sends
`status`required	`string (enum)`	Delivery status as reported by the channel`sendingsentdeliveredreadfailed`
`channel_message_id`required	`string \| null`	The channel’s own id (a WhatsApp wamid, a Messenger mid)
`reply_to_message_id`required	`string (uuid) \| null`	The message this one replies to, when the customer quoted one
`created_at`required	`string (date-time)`	ISO 8601 timestamp

Errors

Status	Code	When
400	`bad_request`	The request could not be parsed: malformed JSON, an invalid cursor, or a query parameter of the wrong shape.
400	`validation_error`	The body or query failed validation. `details` lists each failing field with a `path` and a `message`.
401	`unauthorized`	No usable API key: the Authorization header is missing or malformed, or the key is unknown, revoked or expired. The three are deliberately indistinguishable.
403	`forbidden`	The key is valid but lacks the scope this endpoint requires, or the request came from an address outside the key’s IP allowlist. The message says which.
403	`account_suspended`	The account this key belongs to is suspended. Rotating the key will not help; contact support.
404	`not_found`	No such resource in this account. A resource that exists in another account also returns this.
429	`rate_limited`	The per-key budget, or the per-IP budget for failed authentication, is exhausted. Honour `Retry-After` before retrying.
500	`internal`	Something failed on our side. Safe to retry with the same Idempotency-Key; quote `request_id` if it persists.