Automations & chatbot flows

From simple triggers to full visual chatbots

Automate replies and workflows with trigger-and-step automations, or build full interactive chatbots on a visual flow canvas.

  • 11 trigger types incl. keyword & no-reply follow-up
  • 17 step types incl. tag, deal, webhook & AI
  • Visual chatbot flows: buttons, lists, media, input
  • AI reply / classify / extract nodes + human handoff
1 CRM — Automation flow
What’s the weekend rate?
Keyword: price
Business hours · 9am–6pm
AI classify

intent: pricing · 0.96

Send template
Handoff
Log + tag contact
Wait 1 day → follow-up
Weekend rate is $79/day — want me to reserve it?
Run complete · 5 steps · 2.4s

Automations for the everyday

Fire a workflow when a contact is created, a keyword is matched, a story is replied to, or a customer goes quiet. Steps can send messages and templates, add or remove tags, create deals, call webhooks, wait, branch on conditions, and hand off to AI — all with pre-flight validation before you go live.

  • Triggers: new message, first message, keyword, no-reply, story reply, new comment & more
  • Steps: send, tag, assign, create deal, webhook, wait, condition, AI generate/classify/extract/route

Chatbot flows for the guided journeys

When you need structure, the visual flow builder lets you design branching conversations on a canvas: send buttons and list menus, capture and validate input, show media, branch on conditions, tag contacts, let AI answer, and hand off to a human when it matters. Runs are stateful, resumable, and swept for timeouts automatically.

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Works well with

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