1 CRM

E-commerce

Coming soon

Conversational commerce that scales

Shoppers want answers before they buy and updates after. 1 CRM handles pre-sale questions, recovers carts and manages post-purchase support across every channel — with live-store integrations on the roadmap.

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1 CRM — E-commerce
JC
James CarterMessenger
Hi! How can we help today?
Hey, hope you're doing well!
Where is my order #4512?
Suggested by AI
It's out for delivery today before 6pm.
Tracking link sent automatically
Perfect — thanks for the update!
Order trackedAuto-tagged · logged to contact timeline
Follow-up set — request review after delivery

The challenge

The everyday challenges

  • Pre-sale questions going unanswered and losing the sale
  • Order-status enquiries flooding a small support team
  • Marketing messages that feel like spam and get muted

How we help

How 1 CRM helps

Sell in the conversation

AI and chatbot flows answer product and shipping questions instantly, qualify buyers, and hand off to a human to close the higher-value orders.

Bring your store's live data (coming soon)

Planned Shopify and WooCommerce integrations will let AI agents work with your live products and orders — so support and recommendations reflect real stock without migrating any data.

Broadcasts customers welcome

Send segmented template campaigns for launches and restocks, and measure delivery and replies to keep messaging relevant.

Under the hood

The features that make it work

AI copilot & assistant

Assistive today, autonomous when you're ready

Draft replies, summarise threads, chat with your CRM data, and — when you're ready — let a configurable AI Assistant handle conversations with guardrails.

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Automations & chatbot flows

From simple triggers to full visual chatbots

Automate replies and workflows with trigger-and-step automations, or build full interactive chatbots on a visual flow canvas.

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Broadcasts

Template campaigns with delivery you can see

Send approved WhatsApp template campaigns to targeted segments and track sent → delivered → read → replied per recipient.

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Developer API & platform

Extend it, integrate it, self-host it

A scoped public REST API, granular team roles, encrypted secrets and multi-tenant isolation — built for teams that want to integrate and operate at scale.

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Questions

Frequently asked

Ready to answer every customer in one place?

Bring WhatsApp, Messenger and Instagram together with AI that actually helps. Talk to us and we'll get you set up.

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