Features
A complete platform for customer conversations
Each capability works on its own and gets better together. Dive into any feature to see exactly how it helps your team.
Omnichannel messaging
WhatsApp, Messenger & Instagram — one platform
Connect WhatsApp, Facebook Messenger, Instagram and your website chat widget, and reply to every DM, story reply and web chat from a single, channel-aware inbox.
- WhatsApp Cloud API, Messenger & Instagram DMs
- Instagram story replies & mentions land as conversations
- Embeddable website chat widget as a fourth channel
- One shared inbox, tagged and filterable by channel
Shared team inbox
Realtime, collaborative, presence-aware
A collaborative inbox with live updates, teammate presence, per-conversation assignment and unread tracking — no message slips through.
- Realtime message sync & unread badges
- Assign conversations to teammates
- Teammate presence (online / away)
- Reactions, quoted replies, media & voice notes
Contacts & CRM
One clean record per customer
Tags, custom fields, notes and CSV import with automatic phone-number deduplication — so every customer is one record, not five.
- Tags, custom fields & notes
- CSV import and manual entry
- Automatic phone-number deduplication
- Per-channel identities merged to one contact
Deal pipelines
Kanban sales tracking that speaks your language
Track opportunities on visual Kanban pipelines with custom stages, values, assignees and your own currency.
- Custom pipeline stages with colours
- Deal value, assignee & win/lost status
- Per-account default currency
- Industry-specific labels (viewings, bookings…)
Broadcasts
Template campaigns with delivery you can see
Send approved WhatsApp template campaigns to targeted segments and track sent → delivered → read → replied per recipient.
- Approved WhatsApp message templates
- Segment by tag & custom field
- Per-recipient delivery ladder
- Live aggregate campaign counts
Automations & chatbot flows
From simple triggers to full visual chatbots
Automate replies and workflows with trigger-and-step automations, or build full interactive chatbots on a visual flow canvas.
- 11 trigger types incl. keyword & no-reply follow-up
- 17 step types incl. tag, deal, webhook & AI
- Visual chatbot flows: buttons, lists, media, input
- AI reply / classify / extract nodes + human handoff
AI copilot & assistant
Assistive today, autonomous when you're ready
Draft replies, summarise threads, chat with your CRM data, and — when you're ready — let a configurable AI Assistant handle conversations with guardrails.
- Suggest reply, draft & conversation summaries
- "Ask AI" chat over your own CRM data
- One AI Assistant per channel, with human hand-off
- One-click OAuth connect for WhatsApp, Messenger & Instagram
Developer API & platform
Extend it, integrate it, self-host it
A scoped public REST API, granular team roles, encrypted secrets and multi-tenant isolation — built for teams that want to integrate and operate at scale.
- Account-scoped API keys with per-scope access
- Roles: owner / admin / agent / viewer
- Encrypted tokens & keys, signature-verified webhooks
- Multi-tenant isolation with row-level security
Ready to answer every customer in one place?
Bring WhatsApp, Messenger and Instagram together with AI that actually helps. Talk to us and we'll get you set up.