RaabtaHQ questions and answers
Straight answers about WhatsApp, the AI assistant, your data and how to start. If your question isn't here, message us on WhatsApp. We reply in under an hour.
Getting started
How do I start?
Book a demo or message us on WhatsApp. We create your account and send you an invite. Your teammates then join by their own invite links.
How long does setup take?
Connecting WhatsApp is a one-click Meta sign-up. A checklist in your account shows the remaining steps, such as business hours, your team and your assistant, and ticks them off as you go.
Will it work for my business?
It has editions for aesthetics clinics, study abroad consultancies and UAE business setup firms. Any other business that sells through chat uses the core product: inbox, AI assistant, CRM, bookings, broadcasts and ad tracking.
Can I bring my existing contacts?
Yes. Upload a CSV with a phone column, plus name, email, company and tags if you have them. Duplicates in the file are dropped, numbers already in your account are caught, and the result lists what was added, skipped or failed, row by row.
Can my team use it on their phones?
Yes. On a phone the inbox shows one pane at a time with a back button.
WhatsApp and channels
Which channels does it cover?
WhatsApp, Instagram, Facebook Messenger, website chat and email, all in one inbox. You can also link your own WhatsApp number by QR code. That connection is unofficial, so we explain the risks before you use it.
Do I keep my WhatsApp number?
Yes. If your number is on the WhatsApp Business app (version 2.24.17 or later), you keep using the app on your phone while RaabtaHQ uses the same number. When you connect, we ask Meta to bring in your contacts and up to six months of chats. Meta only allows this in the first 24 hours.
If a customer messages on Instagram and WhatsApp, is that one contact?
No, it is two. Meta does not share a customer's phone number with Instagram or Messenger chats, so there is nothing reliable to match them on. Both chats sit in the same inbox.
Can I send the first message to a new customer?
On the official WhatsApp connection you can start with an approved template. Your own linked number (unofficial) can send free text first, one contact at a time. Instagram and Messenger can only reply.
What is the 24-hour window?
On WhatsApp, Instagram and Messenger, Meta lets you reply freely for 24 hours after the customer's last message. After that, WhatsApp needs an approved template, and Instagram and Messenger can't reply until the customer writes again. Website chat, email and your own linked number have no window.
Can I use Instagram and Messenger without WhatsApp?
Yes. Each channel is connected on its own.
Can I bring in templates I already use?
Yes. WhatsApp templates already approved by Meta come in with Sync from Meta, and new ones can be written and sent to Meta for approval from your account.
Still deciding?
Bring one week of real enquiries. We'll show you what the assistant would have said.
We reply in under an hour.
The AI assistant
Does the AI reply in Urdu and Roman Urdu?
Yes. It replies in the language the customer wrote in, including Roman Urdu. Voice notes are written out, and it can answer with a voice note in an Urdu voice.
Can I control what the AI says and does?
Yes. You write its instructions, choose which tools it may use and which actions need your approval, and set the hours it works. Every chat it handles can be read afterwards as a short story of what it did.
Which AI models does it use?
You choose. It works with Anthropic, OpenAI and Google models, and each assistant can have a backup model that answers if the main one is down or slow. A backup never takes over halfway through a task, so nothing is done twice.
Will it answer when we're closed?
If you want it to. It can work all the time, only outside your business hours, or on hours you set for each weekday. Messages that arrive while it is off wait for your team in Needs attention.
Can it reply with voice?
Yes, on WhatsApp, your own linked number, Instagram and Messenger, when the customer asks for voice. It doesn't send voice replies on website chat or email.
How do I stop the AI from spending too much?
Each account has a monthly AI budget covering every AI feature. You get a warning at 90%, a short grace allowance after 100%, and the AI stops at 110% until next month or until the budget is raised.
What if a customer asks something only a person should answer?
Write that into its instructions. The assistant hands the chat to a teammate with the reason written down and stops replying there.
Data and security
Who can see our chats?
Your team, according to their roles. Agents and viewers see the shared inbox. Chats on a member's private number are seen only by that member and your admins. Our platform team can sign in to your account as the owner through a one-time, audited link, for support.
Is our data kept separate from other businesses?
Yes. Every record belongs to one business account, and a person signed in to one account sees only that account's data. WhatsApp tokens, AI keys and mailbox passwords are stored encrypted.
Can the AI read medical records?
No. The clinic assistant has no tool that can open a clinical record. Doctors and admins read records; the front desk and the AI can't.
Can we run RaabtaHQ on our own servers?
Yes. RaabtaHQ can be self-hosted. Ask us on the demo.
Price and plans
We don’t publish prices yet. We go through them with you on the demo call.
How much does it cost?
We don't publish prices yet. Book a demo or message us on WhatsApp and we'll talk through what you need. There is no self-serve signup.
Will you tell me the price?
Yes. Prices are not published yet, so we'll go through them on the call.
Is there a free trial?
No. We set up every account with you, after the demo.
What does a plan limit?
Your plan sets limits on team members, contacts, broadcasts and review requests each month, and a monthly AI budget. Owners and admins can see how much is used on the Plan usage page.
Does a suspended teammate still count?
Yes. A suspended member still counts as a seat until you remove them.
Book a demo
Ask the rest on a call
A 30-minute call. We connect a test number, show the assistant answering your kind of enquiries, and go through price and setup with you.
We reply in under an hour.