Answer patients on WhatsApp and Instagram, book them into the right doctor's diary, and send reminders and aftercare without picking up a phone. Records, plans and invoices sit next to the chat.
The assistant only offers doctors who do that treatment
Where clinics lose patients
The front desk juggles WhatsApp, Instagram and a paper diary on three screens.
Two receptionists book the same chair and find out when both patients arrive.
Patients forget appointments, and nobody has time to chase every one.
Package sessions and doctor commission live in a notebook, and nobody trusts the totals.
A day at your clinic
One clinic, one Saturday. Each card is a screen in RaabtaHQ, and none of them needs anyone to copy a name, a time or an amount from one place to another.
08:00 · Each doctor sees their own day.
A doctor's menu has four items: My day, My appointments, My patients and My earnings. Allergies and active problems show on the visit before the patient walks in.
10:30 · The assistant books on Instagram.
It offers only times that are free with a doctor who does that treatment, and a new booking makes the person a patient with a patient code.
13:00 · Reminders go out on their own.
You set when. Each reminder is checked again before it goes, so a cancelled visit never gets one. Outside WhatsApp's 24 hours, your approved template is used.
16:00 · Invoice and payment in one step.
Enter the visit and the payment, issue and record it together. The doctor's commission is fixed the moment the invoice is issued.
19:00 · Aftercare on schedule.
Aftercare advice goes out three days after the visit by default, in your words.
23:00 · Families on one number.
A mother and daughter who share a number each have their own record. The assistant asks who a request is for, and moves the right appointment.
For clinic owners
What your team sees
Courses of sessions with planned dates, prepaid packages used up session by session, and offers such as 20% off in July. Selling a package is a line on an invoice, and unused sessions show as money you still owe in treatments, not as profit.
Allergies, problems, medications and before-and-after photos side by side. Each medicine is checked against allergies and current medications as it is typed. It warns, and the doctor decides.
Invoices freeze once issued. Corrections are a void and a reissue, so last month's payouts never change behind your back. Payments are reversed with a reason, never deleted.
Twelve clinic events, from booking confirmation to invoice overdue. You write the words; RaabtaHQ sends them on the patient's own channel and checks again before sending.
Patient privacy is built in
Who sees what is enforced by RaabtaHQ itself, not just hidden on screen. And the AI assistant has no tool that can open a medical record, so it can never repeat one to a stranger.
| Owner, admin | Doctor | Front desk | |
|---|---|---|---|
| Diary and bookings | All | Own column (others shown as busy) | All |
| Clinical records | All | Own patients (or all, if you choose) | None |
| Invoices | All | Own treatments | All |
| Commission | All | Own | None |
| AI assistant | Books, moves and reminds. Never reads a clinical record. | ||
Questions from clinics
Yes. The assistant can answer and book on WhatsApp, Instagram, Messenger and your website chat. Someone who writes on Instagram and later on WhatsApp shows as two contacts, because Meta does not share their number.
Yes. Each treatment lists the doctors who perform it, and only they are offered. Each doctor has their own weekly hours and time off, and a visiting doctor can have a diary column without a login.
Write in your instructions that medical questions go to a person. The assistant hands the chat over with the reason written down and stops replying there. It has no access to clinical records either way.
Only if they want to see their own day, patients and earnings. A doctor with a login gets a four-item menu and sees only their own patients' records.
Yes. Patient codes continue your own series, including a prefix you already use.
Book a clinic demo
30 minutes. Your treatments, your doctors, a test WhatsApp number.
We reply in under an hour.
