Omnichannel messaging
WhatsApp, Messenger & Instagram — one platform
Connect WhatsApp, Facebook Messenger, Instagram and your website chat widget, and reply to every DM, story reply and web chat from a single, channel-aware inbox.
- WhatsApp Cloud API, Messenger & Instagram DMs
- Instagram story replies & mentions land as conversations
- Embeddable website chat widget as a fourth channel
- One shared inbox, tagged and filterable by channel
Every channel, one conversation history
Customers reach out wherever it suits them — a WhatsApp message today, an Instagram DM tomorrow, a question on your website next week. 1 CRM connects all of them and tags each conversation with its channel, so your team works from one queue instead of juggling three apps and a phone.
Built on the official APIs
Messaging runs on the Meta WhatsApp Cloud API and Graph Send API — no unofficial bridges or number bans. Access tokens are encrypted at rest, inbound webhooks are signature-verified, and the 24-hour service window is tracked per channel so you always know when a template is required.
Explore more
Works well with
Shared team inbox
Realtime, collaborative, presence-aware
A collaborative inbox with live updates, teammate presence, per-conversation assignment and unread tracking — no message slips through.
Learn moreAutomations & chatbot flows
From simple triggers to full visual chatbots
Automate replies and workflows with trigger-and-step automations, or build full interactive chatbots on a visual flow canvas.
Learn moreReady to answer every customer in one place?
Bring WhatsApp, Messenger and Instagram together with AI that actually helps. Talk to us and we'll get you set up.