Cafés & restaurants
Coming soonTake orders and reservations in chat
Regulars message to reserve a table, place an order or ask what's on today. 1 CRM keeps those conversations flowing and turns one-time visitors into loyal regulars.
The challenge
The everyday challenges
- Reservation and order messages missed during the rush
- No easy way to bring past customers back
- Enquiries split between Instagram and WhatsApp
How we help
How 1 CRM helps
Reservations without the back-and-forth
A chatbot flow collects party size, time and contact details, so front-of-house gets clean bookings instead of a messy thread.
Bring regulars back
Tag customers and send tasteful broadcasts about specials and events to the segments most likely to come in.
One inbox for every channel
Answer Instagram DMs and WhatsApp messages together, so no hungry customer is left on read.
Under the hood
The features that make it work
Automations & chatbot flows
From simple triggers to full visual chatbots
Automate replies and workflows with trigger-and-step automations, or build full interactive chatbots on a visual flow canvas.
Learn moreBroadcasts
Template campaigns with delivery you can see
Send approved WhatsApp template campaigns to targeted segments and track sent → delivered → read → replied per recipient.
Learn moreOmnichannel messaging
WhatsApp, Messenger & Instagram — one platform
Connect WhatsApp, Facebook Messenger, Instagram and your website chat widget, and reply to every DM, story reply and web chat from a single, channel-aware inbox.
Learn moreShared team inbox
Realtime, collaborative, presence-aware
A collaborative inbox with live updates, teammate presence, per-conversation assignment and unread tracking — no message slips through.
Learn moreReady to answer every customer in one place?
Bring WhatsApp, Messenger and Instagram together with AI that actually helps. Talk to us and we'll get you set up.