Hotels, resorts & guest houses
Coming soonConcierge-grade service on every message
Guests message before, during and after their stay. 1 CRM gives your team one place to handle bookings, requests and follow-ups — so every guest feels looked after.
The challenge
The everyday challenges
- Guest requests lost between reception shifts
- Booking enquiries answered slowly and losing to competitors
- No structured follow-up for reviews and repeat stays
How we help
How 1 CRM helps
One inbox across every shift
Reception, concierge and management share one presence-aware inbox, so a request raised on the morning shift is never dropped by the evening one.
Instant answers, human when it counts
AI and flows handle routine questions about amenities and availability, and hand off to staff for special requests.
Follow up for reviews and repeat stays
Automate a warm post-stay message asking for feedback and inviting guests back — the cheapest marketing you'll run.
Under the hood
The features that make it work
Shared team inbox
Realtime, collaborative, presence-aware
A collaborative inbox with live updates, teammate presence, per-conversation assignment and unread tracking — no message slips through.
Learn moreAutomations & chatbot flows
From simple triggers to full visual chatbots
Automate replies and workflows with trigger-and-step automations, or build full interactive chatbots on a visual flow canvas.
Learn moreAI copilot & assistant
Assistive today, autonomous when you're ready
Draft replies, summarise threads, chat with your CRM data, and — when you're ready — let a configurable AI Assistant handle conversations with guardrails.
Learn moreBroadcasts
Template campaigns with delivery you can see
Send approved WhatsApp template campaigns to targeted segments and track sent → delivered → read → replied per recipient.
Learn moreReady to answer every customer in one place?
Bring WhatsApp, Messenger and Instagram together with AI that actually helps. Talk to us and we'll get you set up.