Retention & reputation
Knowing what your reviews actually say
Read, summarised and trending, every week
An average rating tells you almost nothing. The useful information is which specific thing three separate people mentioned this month, and that requires somebody to actually read them.
- Reads the text, not just the score
- Names recurring themes rather than counting stars
- Compares against the weeks before
- Never contacts a customer — reading only
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Today
A rating watched like a share price, with no idea what is moving it.
With this running
A weekly note saying what people are actually praising and complaining about, and what changed.
Step by step
What actually happens
- Assistant
Pulls the week's reviews and the response-time figures alongside them.
- Assistant
Reads them and identifies themes rather than reporting an average.
- Your team
Reads three paragraphs that name the actual issue, and can act on it.
01 / 01
A run with no way to speak
This one is given reading tools only. It has no sending capability at all — not a setting somebody switched off, but a toolset that never contained one, so there is no path by which an analysis run could message a customer.
How this is put together
The same building blocks every assistant is made of. Nothing here is bespoke to this scenario.
What starts it
You ask — You ask — it never contacts a customer
Where it runs
Nowhere a customer can see. This one never sends a message — it has no tool that could.
What it can do
- Checked the time
- Read the reviews
- Checked the review numbers
- Checked response times
- Checked the dashboard numbers
- Planned out the steps
What it uses
Every action above is a real capability, and every run keeps a record of which ones it used. How the engine holds this together →
More like this
Other things it does
The customers who quietly stopped coming
Noticed at ninety days, not at never
Almost nobody announces that they have stopped being a customer. They simply do not come back, and the business finds out a year later when somebody looks at a report.
Learn moreAsking for the review on the same day
When they are still pleased, not next Thursday
Review volume is a timing problem, not a persuasion problem. The same request converts several times better on the day of the visit than a week later, and nobody is free on the day of the visit.
Learn moreStudents who have stalled mid-application
Nudged on the specific thing they are stuck on
A student who goes quiet is almost never a student who changed their mind. They are stuck on one thing — a transcript, a test date, a decision between two offers — and stuck feels like failure, so they stop replying.
Learn moreWould this work for how you actually operate?
Tell us the scenario you have in mind. If it needs a building block we do not have, we would rather say so than sell you a demo.
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