Retention & reputation
The customers who quietly stopped coming
Noticed at ninety days, not at never
Almost nobody announces that they have stopped being a customer. They simply do not come back, and the business finds out a year later when somebody looks at a report.
- Finds who has gone quiet on your definition of quiet
- References what they actually had last time
- Offers a real next slot, not a discount code
- Approved before anything sends
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Today
A slow leak nobody sees, because no single month looks unusual.
With this running
A monthly, personal reach-out to people who are still winnable — with the specifics of their last visit in it.
Step by step
What actually happens
- Assistant
Finds contacts with no activity in ninety days who were previously regular.
- Assistant
For each, reads the notes and remembers what they had before.
- Assistant
Drafts something specific — the treatment they had, the time they preferred — and an open slot.
- Your team
Approves; the messages read as though somebody remembered them, because something did.
01 / 01
Specific, or do not bother
A generic “we miss you” message is worse than silence: it tells the customer they are on a list. Referring to what they actually had, when they usually came, and what is free at that time is the entire difference between a win-back and an unsubscribe.
How this is put together
The same building blocks every assistant is made of. Nothing here is bespoke to this scenario.
What starts it
A schedule — Monthly, against the segment you define
Where it runs
What it can do
- Checked the time
- Looked through the contacts
- Looked up the contact
- Read the notes on the contact
- Checked what it remembered
- Replied— needs your approval
- Tagged the contact
- Checked the booking types
- Checked what times are free
What it uses
Every action above is a real capability, and every run keeps a record of which ones it used. How the engine holds this together →
More like this
Other things it does
Knowing what your reviews actually say
Read, summarised and trending, every week
An average rating tells you almost nothing. The useful information is which specific thing three separate people mentioned this month, and that requires somebody to actually read them.
Learn moreAsking for the review on the same day
When they are still pleased, not next Thursday
Review volume is a timing problem, not a persuasion problem. The same request converts several times better on the day of the visit than a week later, and nobody is free on the day of the visit.
Learn moreStudents who have stalled mid-application
Nudged on the specific thing they are stuck on
A student who goes quiet is almost never a student who changed their mind. They are stuck on one thing — a transcript, a test date, a decision between two offers — and stuck feels like failure, so they stop replying.
Learn moreWhere this runs
The channels this scenario works on, and the industry module it belongs to.
Would this work for how you actually operate?
Tell us the scenario you have in mind. If it needs a building block we do not have, we would rather say so than sell you a demo.
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