Retention & reputation
Students who have stalled mid-application
Nudged on the specific thing they are stuck on
A student who goes quiet is almost never a student who changed their mind. They are stuck on one thing — a transcript, a test date, a decision between two offers — and stuck feels like failure, so they stop replying.
- Knows precisely where each case has stopped
- Nudges the one thing, not the whole process
- Reads programme requirements so the ask is accurate
- Reviewed before anything reaches a student
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Today
Cases stalling silently, discovered at the intake deadline when nothing can be done.
With this running
A specific, twice-weekly nudge on exactly the blocker, while there is still time to clear it.
Step by step
What actually happens
- Assistant
Reads every open case and identifies which are not progressing.
- Assistant
For each, checks what the programme requires against what has been submitted.
- Assistant
Drafts a message about the one blocking item, with the deadline attached.
- Your team
Approves; the student gets a message they can act on in ten minutes.
01 / 01
The blocker, not the backlog
Listing everything outstanding is how a stalled student stays stalled — it looks like too much. Naming the single next thing, with the date it needs to be done by, is a request somebody can actually complete, and completing one usually restarts the rest.
How this is put together
The same building blocks every assistant is made of. Nothing here is bespoke to this scenario.
What starts it
A schedule — Twice a week, across every open case
Where it runs
What it can do
- Checked the time
- Read a student summary
- Checked a case
- Checked which documents are outstanding
- Looked through the programmes
- Checked the programme requirements
- Replied— needs your approval
- Added a note
What it uses
Needs
An account running the matching industry module — the tools above come with it. See the modules
Every action above is a real capability, and every run keeps a record of which ones it used. How the engine holds this together →
More like this
Other things it does
Asking for the review on the same day
When they are still pleased, not next Thursday
Review volume is a timing problem, not a persuasion problem. The same request converts several times better on the day of the visit than a week later, and nobody is free on the day of the visit.
Learn moreThe customers who quietly stopped coming
Noticed at ninety days, not at never
Almost nobody announces that they have stopped being a customer. They simply do not come back, and the business finds out a year later when somebody looks at a report.
Learn moreKnowing what your reviews actually say
Read, summarised and trending, every week
An average rating tells you almost nothing. The useful information is which specific thing three separate people mentioned this month, and that requires somebody to actually read them.
Learn moreWhere this runs
The channels this scenario works on, and the industry module it belongs to.
Would this work for how you actually operate?
Tell us the scenario you have in mind. If it needs a building block we do not have, we would rather say so than sell you a demo.
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