Turn trip enquiries into booked itineraries

Travellers ask a hundred questions before they book. 1 CRM keeps every enquiry organised, answers the repetitive ones automatically, and moves each traveller smoothly from first message to confirmed itinerary.

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1 CRM — Travel & tours

Sofia ReyesInstagram

Hi! How can we help today?

Hey, hope you're doing well!

What's included in the 5-day Bali package?

Suggested by AI

Flights, 4-star stay & 3 tours — full itinerary?

Moved to Confirmed pipeline stage

Sounds perfect — send me the itinerary!

Hot leadAuto-tagged · logged to contact timeline

Follow-up set — send deposit link tomorrow

The challenge

The everyday challenges

Endless repetitive questions about prices, dates and inclusions
Enquiries lost between agents during peak season
No clear pipeline from quote to confirmed booking

How we help

How 1 CRM helps

Answer the FAQs on autopilot

Chatbot flows and AI handle the routine questions — pricing, availability, what's included — so your team focuses on closing itineraries, not repeating themselves.

A pipeline from quote to confirmed

Track each traveller through your own stages, capture their preferences as custom fields, and never lose a booking in the peak-season rush.

Broadcast seasonal offers that land

Send template campaigns for new packages and last-minute deals to segmented lists, and watch delivery and replies in real time.

Under the hood

The features that make it work

Automations & chatbot flows

From simple triggers to full visual chatbots

Automate replies and workflows with trigger-and-step automations, or build full interactive chatbots on a visual flow canvas.

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Broadcasts

Template campaigns with delivery you can see

Send approved WhatsApp template campaigns to targeted segments and track sent → delivered → read → replied per recipient.

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Shared team inbox

Realtime, collaborative, presence-aware

A collaborative inbox with live updates, teammate presence, per-conversation assignment and unread tracking — no message slips through.

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AI copilot & assistant

Assistive today, autonomous when you're ready

Draft replies, summarise threads, chat with your CRM data, and — when you're ready — let a configurable AI Assistant handle conversations with guardrails.

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Ready to answer every customer in one place?

Bring WhatsApp, Messenger and Instagram together with AI that actually helps. Talk to us and we'll get you set up.

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