Front desk & inbox
The voice note in Urdu at midnight
It listens, understands, and can reply the same way
In a lot of markets the voice note is the default, not the exception — and every one of them is a message somebody has to stop and listen to. This listens instead, and answers in the language it was asked in.
- Understands the voice note itself, not a transcript service
- Replies in the customer's own language
- Can answer as a voice note when that suits better
- Writes down what it heard, so later messages have the context
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Today
Nine voice notes to work through, each needing headphones and a quiet minute, most of them asking the same three things.
With this running
The routine ones are answered before anyone presses play, and what was said is written onto the conversation for whoever picks it up.
Step by step
What actually happens
- Customer
Sends a 40-second voice note asking about weekend availability and parking.
- Assistant
Listens to it directly, checks the diary, and notes on the conversation what was asked.
- Assistant
Replies as a voice note in the same language — weekend times, and where to park.
- Your team
Sees a conversation that already reads as handled, with the question written out.
01 / 02
It hears the message, not a transcription of it
The voice note goes to the model as audio. Tone, hesitation and the half-sentence correction people make mid-message all survive, where a transcript-then-read pipeline flattens them and mishears exactly the words that matter — names, place names and numbers.
02 / 02
What it heard is written down
The assistant records its own description of the voice note onto the message. Later turns — and any colleague who opens the thread next week — can read what was said without playing it again, which also means the conversation stays useful long after the audio has stopped being convenient to listen to.
How this is put together
The same building blocks every assistant is made of. Nothing here is bespoke to this scenario.
What starts it
A customer message — A voice note arrives on WhatsApp
Where it runs
What it can do
- Looked up a contact by number
- Checked what times are free
- Sent a voice note
- Replied
- Made a note to remember something
What it uses
Every action above is a real capability, and every run keeps a record of which ones it used. How the engine holds this together →
More like this
Other things it does
The enquiry that arrives at 11pm
Answered now, not at nine tomorrow
Two thirds of the messages a small business gets arrive outside the hours it is open. Answering them the next morning is not slow service — it is losing the ones who asked three places at once.
Learn moreThe customer who sends a photo
It looks, describes, and routes it to the right person
A photo is the fastest way for a customer to explain something and the slowest thing for a business to process, because it cannot be searched, sorted or read at a glance six weeks later.
Learn moreQualifying before anyone picks up
The three questions you always ask, always asked
Sales time is wasted on discovery that could have happened before the conversation started. The three questions are always the same, and the customer is perfectly willing to answer them at midnight.
Learn moreWhere this runs
The channels this scenario works on, and the industry module it belongs to.
Would this work for how you actually operate?
Tell us the scenario you have in mind. If it needs a building block we do not have, we would rather say so than sell you a demo.
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