Front desk & inbox
The customer who sends a photo
It looks, describes, and routes it to the right person
A photo is the fastest way for a customer to explain something and the slowest thing for a business to process, because it cannot be searched, sorted or read at a glance six weeks later.
- Describes what is in the photo, in writing, on the conversation
- Routes it to the person who handles that kind of thing
- Acknowledges the customer immediately
- Makes the thread searchable long after the image scrolls away
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Today
An image sitting in a thread with no context, found again only by scrolling, and explained from memory when it matters.
With this running
A described, tagged, assigned conversation that reads clearly weeks later without anyone opening the picture.
Step by step
What actually happens
- Customer
Sends a photo of a damaged package with no message.
- Assistant
Looks at it, writes what it shows onto the contact, and tags the conversation.
- Assistant
“Thanks — I can see the box is crushed along one side. I'm passing this to the team now.”
- Your team
Picks up an assigned conversation that already says what the photo shows.
01 / 02
Describing is the useful part
Recognising a photo is not the hard problem; keeping what it showed is. A described image becomes text — searchable, summarisable, and readable by the next person without a download. That is what turns a picture from a dead end into part of the record.
02 / 02
Where judgement is needed, it does not offer one
It says what is visible and stops. A clinic assistant looking at a photo of a reaction describes what it sees and routes it to a practitioner rather than commenting on it, because the boundary between describing and diagnosing is exactly where an assistant should stop — and the tools that would let it go further are not offered to it at all.
How this is put together
The same building blocks every assistant is made of. Nothing here is bespoke to this scenario.
What starts it
A customer message — A message arrives with a photo attached
Where it runs
What it can do
- Looked up a contact by number
- Added a note
- Tagged the contact
- Assigned the conversation to a teammate
- Changed the conversation status
- Replied
What it uses
Every action above is a real capability, and every run keeps a record of which ones it used. How the engine holds this together →
More like this
Other things it does
The enquiry that arrives at 11pm
Answered now, not at nine tomorrow
Two thirds of the messages a small business gets arrive outside the hours it is open. Answering them the next morning is not slow service — it is losing the ones who asked three places at once.
Learn moreThe voice note in Urdu at midnight
It listens, understands, and can reply the same way
In a lot of markets the voice note is the default, not the exception — and every one of them is a message somebody has to stop and listen to. This listens instead, and answers in the language it was asked in.
Learn moreQualifying before anyone picks up
The three questions you always ask, always asked
Sales time is wasted on discovery that could have happened before the conversation started. The three questions are always the same, and the customer is perfectly willing to answer them at midnight.
Learn moreWhere this runs
The channels this scenario works on, and the industry module it belongs to.
Would this work for how you actually operate?
Tell us the scenario you have in mind. If it needs a building block we do not have, we would rather say so than sell you a demo.
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