RaabtaHQ
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Ask for a review on the day of the visit

The moment a job is marked completed, RaabtaHQ sends a thank-you with a review link on the customer's own channel. Customers who rate you at or above the level you set are shown your Google and Facebook links. Lower ratings stay private, so you can put things right first.

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At 15:10 Kamran's 14:00 AC service visit to Kiran Shah is marked completed.
The request moves from sent at 15:12 to clicked at 15:19 to completed at 15:21, recorded as sent automatically. Completed means she finished the rating page; she then posts on Google herself.

Asked while the work is fresh.

The AC is fixed at 15:10, and the review request is out two minutes later

  1. Trigger: the job is marked done.

    Kamran's visit to Kiran is marked completed.

  2. What RaabtaHQ does: the thank-you carries a link.

    The after-appointment message thanks Kiran on WhatsApp and includes her personal review link.

  3. What the customer sees: five stars, so your links appear.

    Kiran gives five stars and a short comment. That meets the four-star level the business set, so the thank-you screen shows its Google and Facebook review links.

  4. Result: tracked from sent to completed.

    The request moves from sent to clicked to completed within minutes, recorded as sent automatically. Kiran then posts on Google herself.

At 15:10 Kamran's 14:00 AC service visit to Kiran Shah is marked completed.
Two minutes later, at 15:12, the after-appointment message thanks Kiran on WhatsApp and sends her a personal review link.
She gives five stars and a comment that he came on time and worked cleanly. Because that meets the four-star threshold, the thank-you screen shows Spark's Google and Facebook review links. A lower rating would have stayed private with the business.
The request moves from sent at 15:12 to clicked at 15:19 to completed at 15:21, recorded as sent automatically. Completed means she finished the rating page; she then posts on Google herself.

How it is put together

  • The after-appointment message.

    Sent once a booking is marked completed, in your words, for a thank-you, a review request or a next step.

    Bookings

  • Review requests from anywhere.

    Also sent from the inbox, the contact page, in bulk, or by the AI assistant. Unfinished requests can be re-sent after the number of days you set, with the same link.

    Reviews

  • The star gate.

    You set a threshold from 0 to 5 stars. At or above it, the thank-you screen shows your public review links. Below it, the feedback stays private and opens an alert for your team to resolve. Links are only revealed after a qualifying rating.

    Reviews

  • Your review links.

    Google, Facebook, Tripadvisor, Trustpilot or your own. For Google, paste your Place ID and the right write-a-review link is built for you.

    Reviews

  • A branded rating page.

    Mobile-first, with your name, logo and colour, and no login. Walk-in customers can use a permanent link or QR code on the counter.

    Reviews

  • Reviews inbox and figures.

    Every rating with its answers, low ratings flagged, and the funnel from sent to clicked to completed.

    Reviews

Runs on: the channel the customer used most recently: WhatsApp, your own linked number (unofficial), Messenger, Instagram, email or website chat.

  • After 24 hours, WhatsApp switches to your approved template. Messenger and Instagram requests cannot be sent once 24 hours have passed.
  • The number of review requests each month follows your plan.

About review requests

Asked by owners who care about ratings

What happens when someone gives two stars?

They see a private thank-you, and their feedback opens an alert in your reviews inbox so your team can follow up and mark it resolved.

Does RaabtaHQ post the review on Google?

No. The customer posts it themselves from your link. Completed means they finished your RaabtaHQ rating page; RaabtaHQ does not import or see reviews on Google.

Can I choose which channel the request goes on?

It goes on the channel the customer used most recently, so it arrives where they are already talking to you.

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Start asking for reviews the same day

Bring your Google review link. We'll set up the rating page and the after-visit message with you on the call.

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We reply in under an hour.