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Understand and answer Urdu voice notes

Many customers here would rather speak than type. RaabtaHQ writes every voice note out word for word so your team can read and search it. The AI assistant answers in the customer's language, and replies with a voice note when they ask for one.

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At 16:40 Bilal Ahmed sends Shaheen Furniture a 72-second voice note in Urdu asking for a grey three-seater sofa, whether it can be delivered to Johar Town, and asking for the reply as a voice note. The transcript is written word for word in Urdu script.
Lead classification reads the transcript and labels Bilal hot, with the reason that he asked the price and delivery to his area. His PKR 148,500 sofa deal moves to Qualified.

Answered by voice, in the language he asked in.

Bilal asks about a sofa in a long Urdu voice note, and wants the answer by voice

  1. Trigger: a voice note in Urdu.

    Bilal asks for a grey three-seater sofa, whether it can be delivered to Johar Town, and for the reply as a voice note. The transcript appears under the audio, word for word.

  2. What the AI does: it replies by voice.

    Because he asked for voice, the assistant answers with a voice note in an Urdu voice, with the price and delivery time from your instructions. The thread shows the words too. It stays in voice until he writes back in text.

  3. What the team sees: a chat they can search.

    The next day Asad searches for sofa and finds Bilal's chat through the transcript, without playing a single recording.

  4. Result: a voice note becomes a qualified deal.

    Lead classification reads the transcript, labels Bilal hot with the reason, and his deal sits at Qualified.

At 16:40 Bilal Ahmed sends Shaheen Furniture a 72-second voice note in Urdu asking for a grey three-seater sofa, whether it can be delivered to Johar Town, and asking for the reply as a voice note. The transcript is written word for word in Urdu script.
The assistant replies with a 21-second voice note in an Urdu voice, because Bilal asked for voice. The thread shows the words: the grey three-seater is in stock at PKR 148,500, with delivery to Johar Town in three days for PKR 2,000.
Next day, sales manager Asad searches for the Urdu word for sofa and finds Bilal's chat through his voice-note transcript, without playing the recording.
Lead classification reads the transcript and labels Bilal hot, with the reason that he asked the price and delivery to his area. His PKR 148,500 sofa deal moves to Qualified.

How it is put together

  • Voice-note transcripts.

    Two switches, both off until an admin turns them on: one for customers' voice notes on every channel, one for notes your team sends. Transcripts are word for word, never translated, and searchable from three characters.

    Shared inbox

  • The assistant hears voice notes.

    It needs a model that understands audio. You can also have notes written out at night or on chats your team is handling, so the context is there later.

    AI assistant

  • Voice replies.

    Sent only when the customer asks for voice, in their language. Urdu and English voices come with the default voice engine. The chat keeps the customer's own spelling, such as Roman Urdu, while the Urdu voice reads the same words in Urdu script so they sound right. If a voice cannot be made, the reply goes as text.

    AI assistant

  • Send as voice for your team.

    Turn a typed reply into a voice note in the account's voice, listen to it, then send.

    Shared inbox

  • Lead labels from what was said.

    Classification reads voice-note transcripts along with the text.

    Lead alerts

Runs on: Voice notes are written out on every channel. Voice replies go out on WhatsApp, your own linked number (unofficial), Instagram and Messenger.

  • Voice replies are not available on website chat or email.
  • On Instagram and Messenger, any reply has to go within 24 hours of the customer's last message.

About voice notes

Asked by teams that get a lot of them

Is the transcript translated into English?

No. It is written word for word in the language spoken and never translated, so your team reads exactly what the customer said.

Does the assistant always answer with a voice note?

Only when the customer asks for voice. It then stays in voice until they switch back to text.

Can my team send voice notes from RaabtaHQ?

Yes. Record one in the browser, or type a reply and use Send as voice, then play it back before sending.

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Hear the assistant answer your customers' voice notes

Forward us a few real voice notes before the call. We'll show you the transcripts and the replies.

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We reply in under an hour.